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The Learner’s Experience

PD:Verified Ambassador

The Learner’s Experience by Keith Smith 

Keith Smith is a skilled educationalist and trainer with extensive experience in the creation and delivery of courses, workshops and seminars.  Keith has been delivering education and training in the industry for over 20 years and has presented on most continents in this time. 

The aim of this short article is to personally comment on the importance of the ‘individual learner experience’ within the context of short one to five vocational education and training days, for both the training provider and the tutor/assessor.   

Most experts in the field will comment that an ‘experience’ is a service with ‘positive feelings’. These feelings are inherently personal to the individual receiving the service, and will unquestionably drive their behaviour. 

The adult learner will judge their own individual experience with a tutor or training provider by comparing their expectations of the learning received to their perceptions of what they have had, or are currently receiving.  Understanding the importance of these unique positive experiences is vital for vocational training providers, tutors and assessors, as it directly relates to the feelings that an individual learner has towards their learning, the training provider and the tutor/assessor.  

Providing vocational education and training is not easy – in fact it is very complex and requires an exceptional level of understanding about the vocation itself, the qualifications, awards or workshops that are being delivered, and of adult teaching and learning.  Providing unique learning experiences is a demanding and ever-shifting undertaking, however, there are some fundamental factors that are essential and need to be considered. In most cases these factors can be monitored and assessed internally.   Learning experiences are partly down to building and maintaining effective relationships that promote feelings of safety, comfort, value and worth within the learner.   

The adult learner wants to feel safe and comfortable in their surroundings. If they do not feel safe, then learning will be a challenge and their overall experience will not be positive. To learn effectively is in some ways a leap of faith into the unknown, so time MUST be spent on establishing a safe and comfortable learning environment.  If individuals are going to ‘unlearn’ redundant theories and concepts, stretch themselves, make mistakes and explore new ways of thinking as well as skills and behaviours, that will enhance their employability, then it is a ‘must’ that they feel comfortable and safe within the learning environment.  

All learning is in the ‘doing’ not the viewing and the adult learner must feel a sense that they belong. They must be active and engaged both in the learning process and the checking of understanding, skills and behaviours.   If the adult learner does not feel as if they belong they will not contribute, so their chances of learning will diminish as will the learning of those around them. The adult learner will bring with them varied points of view that will contribute massively to the overall learning and, if not shared, the overall learning is affected.  

The adult learner will have specific wants and needs from the learning that add individual value and worth to their experience. These specific wants and needs should be explored early during the learning, and reinforced throughout. This will hopefully make the learning experience feel more personal and rewarding for the individual.  The adult learner is entitled to expect a variety of different learning approaches, to ensure real world understanding, comprehension and application. In turn, this adds huge personal value to the overall experience and creates feelings of worth.  

They expect guidance and support throughout their learning journey, as well as detailed balanced feedback on their personal progression, again adding feelings of worth and value.  

The need to strive for developing a unique learning experience alongside quality, evidence based, real world vocational learning cannot be underestimated.  

Continually working on developing the learner’s experience is vital for both vocational training providers and tutor/assessors, as it directly relates to the feelings that an individual learner has towards their learning, the training provider and the tutor/assessor. #neverstoplearning #learnerjourney #ambassador


Introducing PD:Verified

We are very excited to be launching our new professional register for tutors, assessors and internal/external quality assurers on Wednesday 23 June 2021!

PD:Approval has recognised for some time that there is no professional body to acknowledge the people who provide these invaluable roles to the education sector and very little training available once qualified, so we have decided to address this with our new register, PD:Verified.

The register provides both professional recognition and a membership kitemark, underpinned by a Code of Conduct, and also supports career development which will enhance the learner journey. With the following member benefits, we hope that PD:Verified will be the go-to for all tutors, assessors and quality assurers, as well as employers and learners:

  • Membership logo and certificate
  • Marketing pack
  • Public profile to showcase qualifications, skills and experience
  • Optional ‘Contact me’ button to receive enquiries directly to the member’s inbox
  • Job opportunity alerts
  • Two free continuing professional development (CPD) online modules on sign-up
  • Access to free online webinars with industry experts – supporting members’ CPD requirement
  • Access to discounted online CPD modules
  • Invitation to our professional online forum via LinkedIn

We’re looking forward to welcoming new members from every sector both in the UK and abroad to create a rich and varied community of educators which will be a valuable resource not only to our members but to training providers and learners.